For trade-in programs
Today you guess prices by hand, lose sight of phones once they ship, chase disputes with no record, and leave money on the table. Prokta grades and prices every phone, verifies the customer, tracks every device, and settles disputes with evidence.
From inspection to market price, at the point of trade-in
Of disputes resolved by evidence alone - no argument
Of condition assessments revised later - the industry norm is the majority
Most trade-in businesses run on disconnected tools, phone calls, guesswork and spreadsheets. Every gap costs you margin.
Guessing what a phone is worth wastes time. Guess low and you lose the customer. Guess high and you lose the margin.
Shipments, returns and disputes live in spreadsheets and chat threads. Nobody knows where a phone is right now.
When a dispute comes up at the warehouse, there's no record of what was promised versus what arrived. You eat the loss.
Profit per device, invoices and credit notes are scattered across systems. You can't see what each phone really earned.
Five features that work together. Use them all, or start with the one that hurts most.
Staff run multiple checks and call several people before they can agree on a price.
The app captures photos of the phone. The customer scans a QR code to test the touch screen and cameras in their browser, with nothing to install. AI grades the condition and sets the price for your market.
Faster transactions, consistent pricing and better margins.
ID numbers are written on notes and paper registers. Finding who sold a phone means digging through pages.
Right after pricing, capture the customer's government ID and a selfie in the app. Every KYC record is linked to the device and the transaction, ready for stolen-device and ownership checks.
Check ID before you pay, and find any record in seconds.
Couriers are booked over calls and WhatsApp. Which phones were picked up? Which are in transit? Which arrived? Nobody knows for sure.
Book courier pickup from the app and follow every shipment end to end. Bundle multiple devices into one shipment to cut costs.
Clear operations and less wasted shipping.
Devices reach the warehouse and no one knows what's inside or whether it matches the transaction.
Re-scan each device at the warehouse. Your team sees the customer's original photos next to the new scan, with differences marked, and disputes are flagged instantly.
Settle disputes with evidence both sides can see, including returns and refund claims from your buyers.
Payments, invoices and credit notes are tracked manually, across notebooks and spreadsheets.
All your financials in one place. Invoices and credit notes are automatic, with P&L per device and per location.
Real financial visibility and easier reconciliation.
Prokta works alongside the diagnostics and data-erasure tools you already use. It replaces the separate grading app, the spreadsheets, the courier calls and the WhatsApp threads over disputes.
Most businesses stitch together a diagnostics tool and a lot of spreadsheets. Here's what each typically covers.
| Capability | Prokta | Diagnostics & erasure tools | Spreadsheets & WhatsApp |
|---|---|---|---|
| App-based condition grading, no special hardware | ✓ | ◐ | — |
| Quick diagnostics on the customer's phone, without app install | ✓ | — | — |
| Configurable pricing engine for your market | ✓ | — | Guesswork |
| Customer KYC | ✓ | — | Paper notes |
| Logistics (pickup and tracking) | ✓ | — | Calls & WhatsApp |
| Warehouse re-scan and dispute evidence | ✓ | — | — |
| Invoices, credit notes and P&L per device | ✓ | — | Manual |
| Data erasure | Works alongside | ✓ | — |
Included · Varies by product · Not the focus. Typical coverage by category, based on public information. Individual products vary.
Phones are just the start. Set up a flow for each category in the visual workflow builder, and run them all in one system.
...and any other electronics you buy and resell.
The same system that settles condition disputes at scale across retail now runs your trade-in program.
Running today across organized retail chains, powering Pinloop's condition-verified device exchange.
Almost every dispute is settled by the record alone. No calls, no arguments.
Very few condition assessments ever change after the fact. The industry norm is the majority.
