Last updated: November 2025
Transparency is a core value at Prokta. We explain what information we collect, how we use it, and the rights you have. Our goal is to empower you with the knowledge to understand our data practices clearly.
You provide basic account and communication details when you create an account or contact our team.
Our core service involves scanning and assessing the condition of physical assets - images, diagnostics, and identifiers.
We collect standard technical data automatically to ensure our service runs smoothly and securely.
To provide our service, we collect specific types of information. Select a category to see exactly what data we gather and why we need it.
This is information you share with us when you create an account or communicate with our team.
Your full name, email address, phone number, company name, and login credentials - essential for creating and securing your account.
Any information you provide when you contact us for support, including message contents and attachments.
We use the data we collect for specific, defined purposes and share it only when necessary to provide our service.
How We Use It
To manage accounts, perform asset assessments, and facilitate platform transactions.
To share asset condition reports with authorized users to enable evaluation and trade.
To analyze usage trends and enhance our platform's functionality and user experience.
To verify asset identity and enforce our terms of service.
To provide customer support and send administrative information.
How We May Share It
Asset reports are shared with authorized users to enable evaluation and trade - the core purpose of our service.
We use third-party services for cloud hosting and data analytics. They are contractually bound to protect your data.
We may disclose information if required by law or to protect our rights and prevent fraud.
If Prokta is involved in a merger or acquisition, your information may be transferred as part of that transaction.
We believe in empowering our users. Depending on your location, you have specific rights regarding your personal information. We are committed to upholding these rights.
In accordance with the Digital Personal Data Protection Act (DPDPA), you have the right to access your personal data, correct any inaccuracies, and request the erasure of your data.
Privacy rights can vary by state. Generally, you may have the right to know what personal information we have collected about you and to request its deletion.
To exercise any of these rights, please contact us at privacy@prokta.com. We will respond to your request in accordance with applicable law.
Protecting your information is a top priority. We use a combination of technical and organizational measures to secure your data.
We implement appropriate security measures designed to protect any personal information we process. No security measures are perfect, but we are committed to continuous improvement.
Prokta, Inc. is a US-based company, but we prioritize keeping your data close to you.
You use our app in India.
Your data is primarily processed and stored on secure servers in India (Google Cloud's Mumbai datacenter).
For support and maintenance, authorized personnel in the US may access data stored in India.
