Evidence infrastructure
Prokta captures the condition of physical objects at the moments that matter, seals the record, and runs the dispute to its verdict - so arguments that took weeks end in minutes, and losses nobody owned stop leaking.
Median time from disputed return to deterministic verdict
Disputes resolved by the record alone - no human review, no argument
Condition records produced in live retail environments
Of our binding condition assessments are revised after the fact - the industry norm is the majority
He said, she said. Sent perfect, arrived damaged. Claimed new, returned used. The cost isn't just the dispute - it's every process you've built to absorb it.
Here's why it never gets fixed: nobody owns this line item. The losses are scattered across support tickets, courier claims, insurance write-offs, and quiet margin erosion - a cost with no department, no budget line, and no owner. That's exactly why it survives: fixing it doesn't threaten anyone's turf, and no vendor has ever had to answer for it.
"Item not as described" claims and swapped-item returns decided on evidence, not customer-service instinct.
Inspection and claims media you can actually trust - including against manipulation your current stack can't see.
Rentals, repairs, logistics - any moment an object changes hands is a moment liability changes hands with it.
Programs that stall on fraud risk - trade-in, buy-back, remote onboarding - unlocked by verifiable condition records.
Send us one quarter of your resolved disputes - returns you refunded under protest, claims you paid because arguing cost more, write-offs you booked because the evidence didn't exist. Anonymized is fine.
We'll show you, case by case, which verdicts flip when a sealed condition record exists at the handover - and what that was worth. You'll get the analysis whether or not we ever work together.
If nothing changes, you've spent an hour. If it does, you'll know the exact size of the leak before you commit a rupee.
We run a limited number of audits per quarter, prioritized by dispute volume.
Prokta plugs into your existing stack and runs the dispute end to end - capture, seal, compare, resolve. Your systems stay exactly as they are. Your team inherits verdicts instead of arguments.
Condition documented at the moment of transaction, under protocols designed for evidentiary weight - not just pretty photos. What enters the record is what the sensor actually saw.
Every record is bound to its origin - device, session, and time. If a record has been touched, you'll know. If it hasn't, no one can argue.
Two points in an object's life, compared with forensic precision. New damage, missing parts, substituted items - surfaced automatically, with the evidence packet attached.
Verification flows configured centrally and deployed instantly - no release cycles, no re-installs. When fraud adapts, you adapt the same day.
The object's condition is captured at a decisive moment - listing, dispatch, handover, or claim.
The record is cryptographically bound to its origin. It can be trusted later because it can't be altered now.
When the object resurfaces - returned, claimed, disputed - the then-and-now delta is computed automatically.
Your team, your customer, or your counterparty sees the same deterministic answer - delivered as a sealed evidence packet that stands up to auditors, adjusters, and opposing counsel. The argument is over, and the liability lands where it belongs.
One evidence loop. Deployed where the object - and the money - changes hands. Live in production first, expanding by industry.
Condition-verified buy-back at scale - live today with Pinloop across organized retail.
Returns fraud, INAD claims, seller–buyer disputes, high-value category enablement.
Remote inspection integrity, claims evidence, repair-quality disputes, fraud that never reaches your dashboard.
Custody transitions documented so liability lands where it belongs - and nowhere else.
Check-out / check-in condition records that make damage conversations short and final.
Collateral condition, verified remotely, without sending a person to look at it.
Records built to withstand the hardest audience - auditors, adjusters, arbitrators, and opposing counsel. Designed so the evidence, not the argument, decides.
Running live in high-volume retail transaction environments today - thousands of transactions - powering Pinloop's condition-verified device exchange across organized retail chains.
Built by operators with two decades across fraud detection, identity systems, and large-scale data platforms - people who have sat on your side of the dispute.
See what your evidence is missing - on your own cases, not our demo. Start with a Dispute Audit, or request a private briefing.
